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Afterpay FAQ's





What is Installments by Afterpay?

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

 

How do I use Installments by Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and then provide payment details as usual. Returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply to your order and you must meet additional eligibility requirements to qualify.

 

Can I use Installments by Afterpay if I’m an international customer?

Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.

 

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

 

Where can I find about my payment questions?

Check out the ​Afterpay Payments FAQ.

 

What products are not eligible for purchase using Installments by Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

 

What happens if my purchase or order is declined?

Check to make sure you have sufficient funds in your Afterpay account. Alternatively, make sure you have entered your information correctly. If you have any overdue orders your payment you cannot make any new orders unless the overdue payments have been made. Additionally, there are limits on how much you can use Afterpay. You may be declined because your order amount is too high.

 

How do I return an item purchased using Installments by Afterpay?

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return meets our Return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

 

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website ​www.afterpay.com​ for a comprehensive list of ​FAQs​, terms, ​purchase payment agreement​ as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/ privacy-policy

 

Connect with SureFit Customer Service.

For further questions about AfterPay, please connect with one of our customer service or connect with us on chat.